Return and refund policy

We want you to understand the steps for requesting a return or refund.

Return window

Contact us to request a return within 30 days after delivery. Include your order number, the item and the reason for your request.

Eligibility and condition

Keep the item and its included components and packaging available for review. We will explain any applicable condition requirements when we respond to your request.

How to request a return

Email us before sending the item back. We will provide return instructions and the appropriate return address after reviewing your request. Please do not send a return without instructions.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us with your order number, a description and photographs where available so we can assess the issue.

Return shipping and inspection

We provide return shipping instructions and cover return shipping for eligible approved returns. After the item arrives, we inspect it and communicate the outcome of the request.

Refund processing

Once an eligible return has been received, inspected and approved, we process the refund to the original payment method within 3–5 business days. Your payment provider may need additional time to post the credit.

Refund status and support

If you have a question about a pending return or refund, contact us with your order number.

1712 N E 68th St, Kansas City, MO, US, 64118
+1 (816) 482-1306
[email protected]